Calivo AI operates this website to ensure transparency about how we collect and use your personal information. This Privacy Policy is intended to clearly outline our data handling practices and assist you in making informed decisions when using our services.
When you visit or interact with our website, we collect two key types of information:

(a) personal data that you voluntarily provide, and
(b) aggregated information that reflects overall user activity and interaction with the site.

Personal Information: 

When you engage with Calivo AI, you may be asked your name, and the calls may be recorded for training purposes. 

We also encourage users to share feedback about how our services meet their expectations, as this input is vital to our ongoing efforts to enhance the platform. If you reach out to us via email, we retain your message content, email address, and any subsequent correspondence. 

For transactions, you may be required to share your phone number and name. Calivo AI uses secure protocols to safeguard this sensitive information, ensuring that your transaction experience remains protected and trustworthy.

How your information is utilized: 

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At Calivo AI, we prioritize the ethical and transparent use of your personal data. The details you voluntarily provide allow us to refine our services, deliver content and features that align with your interests, and elevate the quality of your overall interaction with our platform.

We may use your information to keep you informed about relevant updates, exclusive offers, or changes to our services that could impact your user experience. Participation in these communications is entirely your choice—you are free to withdraw from receiving promotional messages at any time. To update your preferences, simply reach out to us at sales@calivo.ai, and we will promptly act in accordance with your request.

Your autonomy in how we connect with you is important to us. We are committed to honoring your communication preferences and aim to ensure that your interactions with Calivo AI remain consistent with your expectations.

Site Usage Information:

Calivo AI employs widely used tracking technologies, including cookies and web beacons, to enhance your experience on our website and to better understand how users interact with our platform. Cookies are small data files stored on your device that allow us to collect insights into how you navigate and engage with our site.

The information gathered through these cookies may include details such as the time and date of your visit, the specific pages you access, the amount of time spent on each page, and the websites you visited immediately before and after using our services. This data is essential for analyzing user behavior and continuously improving the functionality and relevance of our platform.

Web beacons work alongside cookies to help us track how users respond to our marketing materials and advertisements. These technologies provide valuable information about the effectiveness of our communications, allowing us to personalize and optimize our content to better align with your preferences and enhance your overall experience with Calivo AI.

Cookies:

Cookies are small text files placed on your device that may include a unique identifier that is anonymous. When you visit our site, we ask for your permission to store these files on your device. These cookies are crucial for improving your user experience by remembering your preferences and collecting aggregate data regarding site activity.

We use cookies for several purposes, such as maintaining your session, analyzing traffic, and enhancing the overall user experience. Understanding how users engage with our website allows us to identify areas for improvement and optimize our services.

While you have the option to disable cookies in your browser settings, please be aware that doing so may affect the functionality and performance of our website. Certain features may not work properly if cookies are disabled, which could diminish your overall experience.

Content Privacy:

You have full authority over who can access the content associated with your account. At Calivo AI, we are deeply committed to maintaining the privacy and security of your information, ensuring that your content stays protected and confidential by default.

We will never make your content publicly available without your clear and direct permission. That said, if you decide to distribute links to your content on external websites or platforms, those materials may be viewable by others. Once shared beyond the boundaries of our system, we cannot guarantee or take responsibility for how that content is accessed or used by third parties.

We strongly recommend exercising caution when sharing content externally. Protecting your privacy remains a top priority for us, and we are dedicated to securing your data within the Calivo AI environment.

Information Sharing: 

We may collaborate with trusted third-party providers who may need access to your personal data in order to offer services or provide information tailored to your interests. These partnerships are based on the understanding that your data will be handled with the same care and security as we ensure within our own operations.

In situations involving business transactions like mergers, acquisitions, or sales of assets, your personal information may be transferred as part of the transaction process. We make every effort to ensure that any third parties involved adhere to strict privacy standards to protect your data during such transitions.

We value transparency and will keep you informed of any major changes in our data-sharing practices. Your trust is vital, and we strive to maintain your confidence in how we manage your personal information.

Employee and Third-Party Access:

In order to provide you with effective support and a seamless service experience, select members of our team and trusted third-party partners may be granted access to your content when required to carry out specific tasks or respond to your requests. This access is granted under strict oversight and is governed by robust security protocols to ensure responsible handling of your data.

We ensure that our staff receives thorough training in safeguarding personal data and privacy standards. Access to sensitive information is limited solely to those individuals whose responsibilities necessitate it. In the same vein, any third-party service providers we collaborate with are contractually obligated to uphold the same standards of confidentiality and data protection that Calivo AI maintains internally.

We continuously evaluate and refine our access control procedures to ensure that your information is accessed only by authorized individuals, reinforcing our commitment to your data’s security and integrity.

Email Communication:

We prioritize your privacy and will not add your email to any mailing list or send you unsolicited emails unless you have explicitly opted in to receive such communications as specified in this policy.

If you decide to refer others to our website, we will use their email addresses solely to send out invitation emails, and we will not use their details for any other purpose. We are committed to protecting your privacy and ensuring that all email communications comply with our privacy practices.

You also have control over your communication preferences. If at any point you no longer wish to receive certain emails, you can easily unsubscribe, and we will promptly respect your decision.

Data Protection & Retention:

At Calivo AI, protecting your personal data is a top priority. We employ a range of security measures, including encryption, secure servers, and access controls, to safeguard your information against unauthorized access, loss, or misuse.

However, it is important to note that, while we strive to maintain robust security protocols, no system can offer absolute protection. As technology advances, we continuously assess and enhance our security practices to keep your data secure.

We retain your personal information only for as long as necessary to fulfill its intended purpose or as required by law. Once your data is no longer needed, we will take steps to securely delete or anonymize it in line with our data retention policies.

Amendments to this Policy:

We may periodically update this Privacy Policy to reflect changes in our practices, operational needs, or legal/regulatory requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

In the event of significant changes, we may notify you via email or by posting a notice on our website. Continued use of our services after any updates signifies your acceptance of the revised policy.

Accessing Your Information:

You can easily update your account details or password via the 'My Account' section on our website. This section allows you to view, modify, or manage your personal information and account preferences.

If you forget your password, you can use the ‘Forgot Password’ link on the login page to securely reset it. This process will guide you through the necessary steps to create a new password and regain access to your account.

We are committed to ensuring your account is both secure and accessible while protecting your personal data.

Legal Disclosures:

We may be required to disclose your personal information to comply with legal obligations or to protect the rights, property, or safety of our platform, users, or others. This includes complying with relevant laws and responding to lawful requests from government authorities.

When disclosures are necessary to protect our interests or the safety of others, we will take appropriate steps to ensure that any shared information is handled in accordance with legal standards and responsibilities.

Third-Party Websites:

Our website may include links to external sites operated by third parties. We are not responsible for the privacy practices, content, or any data collection on these external websites.

We encourage you to review the privacy policies of any third-party sites you visit, as their practices may differ from ours. Your privacy is important to us, and we want to ensure that you are aware of how your information may be handled on other platforms.

Your Consent:

By accessing and using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. We appreciate your trust and are committed to protecting your data as outlined in this document.

Your ongoing use of our services signifies your acceptance of the terms of this policy, and we remain dedicated to providing you with a safe and secure user experience.

Withdrawal of Consent:

If you wish to cancel your account or request that we cease using your personal information, please contact us. We will do our best to fulfill your request as quickly as possible, though processing may take some time.

Once we receive your request, we will take the necessary steps to remove your personal data from our records, in compliance with any legal requirements.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy or our data practices, feel free to reach out to us at sales@calivo.ai.

We value your input and are here to assist you. Thank you for trusting us, and we look forward to serving you while maintaining the highest standards of privacy and security.